Posted a month ago
Front Office Manager
Wynn Al Marjan IslandFront Office Manager - Enclave
Perks & benefits
Annual LeaveHealth InsurancePaid Leave
Requirements
5–7 years luxury hospitality Front Office experience, 2–3 years in a management role, Experience managing VIP or premium guest segments, Knowledge of Forbes Travel Guide Five-Star standards, Proficiency in Property Management Systems, Proficiency in Microsoft Office, Fluency in English, Bachelor's Degree
About the role
Responsibilities
- Lead and manage day-to-day Front Office operations within the Enclave, ensuring flawless execution of check-in, in-house experience, and check-out processes
- Act as the primary operational owner of the Enclave guest journey to ensure elevated service standards for VIP and premium guests
- Supervise, coach, and develop Assistant Managers and Front Office colleagues to promote consistency and service excellence
- Personally manage VIP arrivals, departures, and complex guest requests with discretion and professionalism
- Partner with Housekeeping, Guest Relations, Concierge, Butler Operations, and Security to anticipate and fulfill guest preferences
- Drive compliance with Forbes Travel Guide standards through daily quality audits and continuous service improvement
- Oversee guest feedback and complaint resolution, ensuring timely and meaningful service recovery
- Ensure accuracy of billing, reservations, guest profiles, and operational reporting
Requirements
- 5–7 years of luxury hospitality Front Office experience, including 2–3 years in a management role
- Proven experience managing VIP or premium guest segments within a luxury or ultra-luxury environment
- Strong understanding of and hands-on experience with Forbes Travel Guide Five-Star standards
- Bachelor's Degree
- Proficiency in Property Management Systems and Microsoft Office applications
- Fluency in English; additional languages are an advantage
- Ability to work a flexible schedule, including evenings, weekends, and public holidays
Benefits
- Attractive salary paid in UAE Dirhams (AED)
- Excellent leave policy
- Comprehensive healthcare package and life insurance
- Incentive programs and other employee benefits
About the Company
Wynn Al Marjan Island is an upcoming opulent beachside destination in the United Arab Emirates, scheduled to open in 2027. This integrated resort will offer 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and a five-star spa, providing a world-class experience for discerning guests.
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Wynn Al Marjan Island · United Arab Emirates
