Front Office Manager

Responsibilities

• Manage the front office team and lead by example
• Ensure all aspects of the guest journey are delivered to the highest level
• Manage budgets and inventory
• Work proactively to ensure guest satisfaction and smooth department operations
• Handle guest complaints with a professional demeanor
• Oversee staff training and development

Requirements

• Proven ability to drive guest satisfaction
• Experience managing and motivating a front desk team
• Solid understanding of check-in/check-out, reservation management, and guest billing
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Must be a Saudi National
• Chinese language proficiency preferred

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.