Front Office Manager

Responsibilities

• Develop and implement strategies for front office, bell stand, parking, and concierge areas
• Supervise front office operations to create a positive first impression for guests
• Prepare and analyze reports to support decision-making and communicate business trends
• Manage departmental budgets and implement corrective actions as needed
• Recruit, select, and train qualified candidates for the front office team
• Provide coaching, counseling, and performance feedback to employees
• Resolve guest problems with empathy and ensure high levels of satisfaction
• Coordinate hotel housing activities with Sales, Catering, and Housekeeping departments
• Ensure compliance with all hotel policies, procedures, and financial standards

Requirements

• 1-3 years of front office experience
• High school diploma required; bachelor's degree preferred
• Strong computer skills, including reservations and reporting systems
• Proficiency in Microsoft Office suite
• Strong financial acumen
• Excellent communication and influencing skills
• Ability to work a flexible schedule