Front Office Manager

Responsibilities

• Manage the front office team and lead by example to ensure exceptional guest experiences
• Oversee all aspects of the guest journey, including check-in and check-out procedures
• Manage department budgets and inventory effectively
• Proactively ensure guest satisfaction and resolve complaints with a professional demeanor
• Support staff scheduling and manage daily workflow to ensure smooth operations
• Train and develop front desk staff to maintain high service standards

Requirements

• Proven experience in front desk operations and reservation management
• Previous experience in a leadership or supervisory role within a hospitality environment
• Exceptional customer service and communication skills
• Strong organizational and time management abilities
• Proven problem-solving skills and the ability to multitask in a fast-paced setting
• Experience in staff training and development

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on breakfast, food & beverage, spa, and more
• Opportunities for professional growth and career development

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in over 95 countries. Our brand promise is "Every Moment Matters" with a signature "Yes I Can!" service ethos.