Front Office Manager

Responsibilities

• Lead the Front Office team to achieve individual performance and development goals
• Create shift, vacation, and duty rosters
• Ensure optimal workflow in the reception area
• Manage the department budget and develop plans to achieve hotel goals
• Proactively work on guest satisfaction and ensure smooth operations
• Conduct regular team meetings to strengthen communication
• Support recruitment and onboarding of new Front Office staff
• Handle guest complaints and feedback professionally and promptly
• Implement and monitor standards and processes to ensure high service levels
• Analyze guest reviews and derive measures to improve service quality
• Coordinate with other departments like Housekeeping and Technical services

Requirements

• Several years of solid experience at the reception, ideally in a leadership role
• Strong leadership and management skills with a hands-on mentality
• Very good German and good English skills (written and spoken)
• High service orientation and passion for hospitality
• Ability to develop innovative solutions and recommendations
• High personal integrity and resilience in a performance-oriented environment
• Proficiency with digital tools and new systems
• Strong communication and teamwork skills

Benefits

• Team rates for you, friends, and family in all Radisson Hotels
• 30% discount on food and beverages in all Radisson Hotels
• Free meals in the employee restaurant
• An additional day off for your birthday
• Employee benefit portal with various discounts
• Referral program bonus
• Free accommodation in the hotel for the first month if relocating from another city
• Access to over 2,000 online training courses via Radisson Academy
• Diverse global career opportunities