Front Office Manager

Responsibilities

• Lead the Front Office team to achieve individual performance and development goals
• Create shift, vacation, and duty rosters
• Ensure optimal workflow within the reception area
• Manage the department budget and develop plans to achieve hotel goals
• Proactively work on guest satisfaction and ensure smooth operations
• Conduct regular team meetings to strengthen communication and collaboration
• Support recruitment and onboarding of new Front Office staff
• Handle guest complaints and feedback professionally and promptly
• Implement and monitor standards and processes to ensure high service levels
• Analyze guest reviews and derive measures to improve service quality
• Coordinate with other departments like Housekeeping and Technical services

Requirements

• Several years of solid experience at the reception, ideally in a leadership role
• Strong leadership and management skills with a hands-on mentality
• Very good German and good English skills (written and spoken)
• High service orientation and passion for hospitality
• Ability to develop innovative solutions and provide sound recommendations
• High personal integrity, resilience, and ability to take responsibility
• Openness to digital tools and quick learner of new systems
• Strong communication and teamwork skills

Benefits

• Team rates for you, friends, and family in all Radisson Hotels
• 30% discount on food and beverages in all Radisson Hotels
• An additional day off for your birthday
• Employee benefit portal with various discounts
• Referral program bonus of 550 EUR
• Incentives for successful upselling and loyalty program enrollment
• Complimentary overnight stay with dinner and breakfast for you and a guest
• Free accommodation in the hotel for the first month if relocating
• Access to over 2,000 online training courses via Radisson Academy
• Global career opportunities in over 1,400 hotels

About the Company

The Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and over 1,400 hotels in operation and development in more than 95 countries.