Front Office Manager

Responsibilities

• Lead and serve as a role model for the Front Office team
• Ensure an exceptional guest experience from check-in to check-out
• Manage reservations, overbookings, and alternative accommodation options
• Create staff rosters and coordinate vacation planning
• Conduct internal coaching, cross-training, and organized team training sessions
• Monitor expenses and manage the accommodation revenue budget
• Implement and maintain the quality management system
• Collaborate with a multicultural team across different departments

Requirements

• Professional training or experience in hospitality, gastronomy, or tourism (career changers are welcome)
• A strong passion for hospitality and team leadership
• High level of quality awareness and service orientation
• Open, communicative personality with strong expression skills
• Fluency in both German and English
• Ability to work collaboratively and support other departments

About the Company

Motel One creates experiences for guests and employees alike. We value individuality and foster an inclusive culture where every person's contribution is essential to our success. At Motel One, success and appreciation go hand in hand, and we remain deeply connected to the local culture and people of the cities we operate in.