Front Office Manager

Responsibilities

• Oversee daily reception operations, including managing guest arrivals, departures, and stays.
• Ensure high-quality guest service and adherence to establishment standards.
• Handle guest requests, complaints, and special situations with professionalism.
• Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless operations.
• Manage reservation security, payment follow-ups, and cash handling compliance.
• Lead, motivate, and support the reception team to maintain a positive work environment.
• Manage staff scheduling, recruitment, onboarding, and training.
• Conduct annual performance reviews and development meetings for receptionists.

Requirements

• Significant experience in hotel reception.
• Mastery of reception procedures and guest relations.
• Excellent customer service, communication, and interpersonal skills.
• Proven ability to lead a team and manage priorities effectively.
• Proficiency in IT tools and computer systems.
• Fluency in English.
• Rigor, autonomy, and a strong sense of initiative.

Preferred Qualifications

• Knowledge of Opéra Cloud software.
• Previous experience within an Ibis hotel or the Accor group.
• Proficiency in a third foreign language.

About the Company

Ibis Strasbourg Centre Gare is a 3-star hotel ideally located facing the Strasbourg train station, just minutes from the historic center and the Petite France district. With 117 modern rooms, a 24/7 bar, and a breakfast room, we are dedicated to providing memorable guest experiences. As part of the Accor group, we are committed to diversity, inclusion, and social responsibility.