Front Office Manager

Responsibilities

• Ensure guest service standards for arrival, departure, and all contact experiences are met
• Supervise, train, and staff the front office team to realize their full potential
• Manage departmental and labor expenses to stay within forecasted numbers
• Drive revenue maximization through upsell programs and loyalty enrollments
• Monitor guest satisfaction scores and respond to feedback within brand guidelines
• Maintain TripleAAA 4 Diamond rating standards and ensure passing brand QA
• Oversee front office systems, equipment, and lobby appearance
• Coordinate with other hotel departments to facilitate communication and guest satisfaction
• Interview, hire, train, and develop staff members while managing performance appraisals
• Act as Manager on Duty per schedule

Requirements

• Minimum of 2 years Front Desk experience in a leadership role
• High School Diploma or equivalent required
• Proficiency with PMS systems and computer literacy
• Ability to handle cash and credit transactions
• Strong command of the English language, both written and verbal
• Ability to remain calm and alert during emergency situations or heavy hotel activity
• Ability to stand for 75% or more of the shift

About the Company

Blue Sky Hospitality Solutions provides professional hospitality management and solutions, focusing on maintaining high service standards and operational excellence in hotel environments.