Front Office Manager

Responsibilities

• Lead daily Front Office operations and manage the Front Desk team
• Deliver exceptional guest experiences and resolve concerns using service recovery techniques
• Recruit, train, coach, and develop Front Office team members
• Drive IHG One Rewards enrollments and promote upselling opportunities
• Monitor room inventory, billing, and cash handling accuracy
• Ensure compliance with IHG brand standards and safety protocols
• Partner with Housekeeping, Maintenance, and Sales departments to ensure operational excellence

Requirements

• Minimum two years of Front Office leadership experience in a hotel environment
• High School Diploma or GED required
• Strong computer skills including Microsoft Office
• Working knowledge of cash handling and hotel accounting procedures
• Excellent written and verbal communication skills
• Ability to work flexible schedules including evenings, weekends, and holidays
• Ability to stand and walk for extended periods

Preferred Qualifications

• IHG brand experience
• Experience with Opera PMS
• Experience improving Guest Love scores
• Proven success increasing IHG One Rewards enrollments
• Experience leading teams in a select-service environment

About the Company

Blue Sky Hospitality Solutions manages high-quality hospitality environments, focusing on delivering exceptional guest experiences and operational excellence through dedicated leadership.