Front Office Manager

Responsibilities

• Oversee front desk operations including staffing, training, and supervision
• Ensure exceptional guest service standards during arrival, departure, and in-house stays
• Manage departmental expenses, labor budgets, and overtime
• Monitor guest feedback and surveys to ensure brand compliance and service improvement
• Conduct performance reviews and manage front office staff recruitment and coaching
• Act as Manager on Duty and ensure compliance with safety and emergency protocols
• Coordinate with other hotel departments to ensure smooth operations

Requirements

• Minimum 2 years of front desk leadership experience
• Proficiency in PMS systems and computer literacy
• High school diploma or equivalent required
• Strong knowledge of loyalty programs, cash/credit handling, and hospitality law
• Excellent communication and conflict management skills
• Ability to stand and walk for extended periods (75%+ of shift)
• Flexibility to work nights, weekends, and holidays

Preferred Qualifications

• Hyatt systems experience (Opera, Colleague Advantage)
• Associate’s degree or higher

About the Company

Blue Sky Hospitality Solutions provides professional hospitality management and staffing solutions for hotel properties.