Front Office Manager

Responsibilities

• Act as the first point of contact for guests to ensure a welcoming and efficient front desk operation
• Oversee reception staff and manage guest inquiries and reservations
• Ensure service standards are consistently met
• Lead and inspire a team dedicated to providing outstanding customer service
• Maintain a professional and courteous atmosphere

Requirements

• Minimum of 2 years of experience in a front office management role in the hospitality industry
• Bachelor's degree in Hospitality Management or a related field
• Strong knowledge of hotel management software (e.g., OPERA)
• Outstanding communication and organizational skills
• Ability to resolve conflicts and handle guest complaints effectively
• Strong leadership and team management skills
• Experience with brand standard audit
• Fluency in English, both written and spoken

Benefits

• Health Insurance
• Dormitory for sharing
• Great Environment