Front Office Manager

Responsibilities

• Manage all front office departments efficiently in accordance with established concept statements and brand standards.
• Ensure strict adherence to Company and Hotel Policies & Procedures.
• Supervise, correct, and demonstrate all departmental duties and tasks to maintain high service standards.
• Implement and oversee the Accor audit system.
• Handle guest and employee inquiries in a courteous and efficient manner.
• Resolve guest complaints and problems promptly, ensuring immediate solutions and thorough follow-up.

Requirements

• Minimum of 3 years of relevant experience in a similar capacity or managerial role within the hospitality industry.
• Proven ability to establish rapport with guests and maintain strong customer relationships.
• Strong capability to manage guest requests and inquiries effectively.
• Excellent leadership and supervisory skills.

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. We believe in responsible hospitality and provide numerous opportunities for professional development and advancement. As a member of the Accor network, we empower our colleagues to become "Heartists®," using their passion to create memorable impacts for our customers and the planet.