Front Office Manager

Responsibilities

• Oversee daily Front Office operations to ensure all service standards are maintained
• Coordinate with Housekeeping and other departments to resolve operational matters
• Manage room inventory, guest arrivals, VIP guests, and group arrivals
• Support revenue growth through market trend analysis and room upselling
• Recruit, train, mentor, and develop Front Office team members
• Conduct performance reviews and prepare departmental rotas
• Foster a positive, professional, and productive working environment

Requirements

• Minimum 1–2 years of experience in a Front Office management role within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make effective decisions in a fast-paced environment
• Excellent communication and leadership skills
• Ability to work flexible shifts, including evenings, weekends, and holidays

Benefits

• Salary of £42,000 per annum plus up to 10% annual bonus
• Pension scheme and employee wellbeing support
• Discount card for Accor Hotels worldwide
• Complimentary UK hotel stays (subject to availability)
• Ongoing training and development opportunities
• Additional holidays based on length of service

About the Company

Novotel London Blackfriars, part of AccorHotel, welcomes guests and employees to explore limitless possibilities. We support our team to grow and learn every day, encouraging a culture where you can challenge the status quo and imagine the future of hospitality.