Front Office Manager

Responsibilities

• Oversee daily Front Office operations and maintain service standards
• Coordinate with Housekeeping and other departments to resolve operational matters
• Manage room inventory, guest arrivals, VIPs, and group arrivals
• Support revenue growth through market trend analysis and upselling
• Recruit, train, mentor, and develop Front Office Team Members
• Conduct performance reviews and prepare departmental rotas
• Foster a positive and productive working environment

Requirements

• Minimum 1–2 years of experience in a similar Front Office management role within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make decisions in a fast-paced environment
• Excellent communication and leadership skills
• Full flexibility to work various shifts including evenings, weekends, and bank holidays
• Full working rights for the UK

Benefits

• Salary of £42,000 per annum
• Up to 10% annual bonus
• Pension scheme
• Discount card for Accor Hotels worldwide
• Complimentary UK hotel stays (subject to availability and T&Cs)
• Ongoing training and development opportunities
• Additional holidays with length of service
• Recommend a friend scheme
• Employee Advisory Service and wellbeing support

About the Company

Novotel London Blackfriars welcomes you as you are, supporting growth and learning every day to help you explore limitless possibilities within the company.