Posted a day ago
Front Office Manager
AccorHotelFront Office Manager
Requirements
1-2 years Front Office management experience, Opera Cloud knowledge, Leadership skills, Flexible shift availability
Skills
Opera CloudHospitalityFront Office
About the role
Responsibilities
- Oversee daily Front Office operations and maintain service standards
- Coordinate with Housekeeping and other departments to resolve operational matters
- Manage room inventory, guest arrivals, VIP guests, and group arrivals
- Support revenue growth through market trend analysis and room upselling
- Recruit, train, mentor, and develop Front Office team members
- Conduct performance reviews and prepare departmental rotas
- Foster a positive and productive working environment
Requirements
- Minimum 1–2 years experience in a similar Front Office management role within hospitality
- Strong working knowledge of Opera Cloud
- Proven ability to multitask and make decisions in a fast-paced environment
- Excellent communication and leadership skills
- Ability to work flexible shifts including evenings, weekends, and holidays
Benefits
- Salary of £42,000 per annum plus up to 10% annual bonus
- Pension scheme and employee wellbeing support
- Discount card for Accor Hotels worldwide
- Complimentary UK hotel stays (subject to availability)
- Ongoing training and development opportunities
About the Company
Novotel London Blackfriars welcomes you as you are, supporting growth and learning every day to imagine tomorrow's hospitality.
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AccorHotel · London
