Front Office Manager

Responsibilities

• Lead and energize the Front Office team to deliver warm, efficient, and memorable service
• Collaborate with the leadership team to drive financial and operational performance, including NPS, loyalty, and upsell targets
• Develop and mentor team members through training, coaching, and effective rostering
• Oversee daily front desk operations, including check-ins, check-outs, and room allocation
• Prepare occupancy forecasts, revenue reports, and performance insights to support operational decisions

Requirements

• Minimum of 2 years of proven experience in front office or hospitality management
• Strong leadership and communication skills with a talent for coaching high-performing teams
• Excellent problem-solving, organizational, and multitasking abilities
• Proficiency in property management systems and reservation software
• Flexibility to work rotating shifts, including weekends, evenings, and public holidays

Preferred Qualifications

• Previous experience using Opera Cloud

Benefits

• Access to global accommodation and F&B discounts
• Access to a sophisticated modern training platform for continuous professional development
• Recognition of service anniversaries and Accor tenure milestones

About the Company

Accor is a global hospitality leader with over 5,400 hotels across 110+ countries. Our Sunshine Coast resort is a premier destination featuring over 370 stylish rooms, a vibrant lagoon, and a world-class convention centre. We foster an environment where people grow, connect, and thrive, backed by the global strength and support of the Accor network.