Front Office Manager

Responsibilities

• Lead and manage all aspects of the Front Office department to ensure luxury service standards are met
• Maximize room revenue by participating in yield management meetings and implementing revenue management strategies
• Supervise, coach, and mentor Front Desk Agents to ensure efficient registration, check-out, and service delivery
• Handle guest concerns promptly and resolve issues to ensure complete guest satisfaction
• Manage the departmental budget and staffing levels relative to occupancy fluctuations
• Conduct regular departmental meetings and pre-shift briefings
• Review VIP and special request reservations to ensure proper pre-registration and room assignment
• Maintain accurate logbooks, house banks, and daily financial reports

Requirements

• Saudi National (Mandatory)
• Bachelor's degree in Hospitality Management or a related field
• Proven experience as a Front Office Manager or in a similar supervisory role
• Proficiency with Opera or a similar hotel management software
• Fluency in both English and Arabic
• Strong leadership, organizational, and problem-solving abilities
• Understanding of ultra-luxury guest expectations and brand alignment

About the Company

Accor is a worldwide leader in the hospitality industry, offering diverse brands and limitless possibilities for professional growth. The Sofitel Riyadh Hotel & Convention Center blends French elegance with Saudi Arabian warmth, providing a five-star experience characterized by luxury, sophistication, and impeccable personalized service.