Front Office Manager

Responsibilities

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provide managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services
• Ensure proper staffing and scheduling of all Front Office colleagues
• Communicate pertinent information through pre-shift logs, emails and departmental meetings
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow all department policies, procedures, service and safety standards

Requirements

• Minimum of 1 year previous proven supervisory experience
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized and results-oriented with the ability to work under pressure
• Fluency in English
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Ability to work independently and prioritize responsibilities

Preferred Qualifications

• Degree or Diploma in Hospitality Management
• Knowledge of Micros-Fidelio Property Management System
• Experience with a Hotel loyalty program
• Certification in basic first aid

About the Company

Accor is a worldwide leader in hospitality. This role is based at The Plaza, a Fairmont Managed hotel, a timeless landmark in the heart of midtown New York City offering Five Diamond standard excellence.