Front Office Executive

Responsibilities

• Manage guest check-ins, check-outs, room allocations, and key distribution
• Handle room reservations, cancellations, and modifications
• Provide high-quality customer service and address guest inquiries or complaints
• Act as a liaison between guests and housekeeping, maintenance, and security departments
• Process payments, manage cash drawers, and maintain accurate financial records
• Update guest profiles and maintain accurate records of stays and preferences
• Assist with concierge services including luggage handling and local recommendations
• Monitor room inventory and coordinate with housekeeping for room readiness
• Follow safety and emergency protocols to ensure building security

Requirements

• Minimum 3 years of hotel Front Office experience
• Good command of spoken and written English
• Strong communication and problem-solving skills
• Detail-oriented, honest, and friendly demeanor

About the Company

Cove is a tech-enabled flexible living platform providing high-quality, community-centric accommodations across Singapore, Indonesia, South Korea, and Japan.