Front Office Coordinator

Responsibilities

• Create a "wow experience" for patients and maintain a pleasant environment
• Schedule appointments and full Plan of Care (POC) following evaluations
• Manage patient collections, including co-pays, co-insurance, and deductibles
• Answer phones, return voicemails, and manage two-way texting
• Maintain clinic cleanliness and professional image
• Track metrics such as utilization and arrival rates
• Assist with new employee training and clinic opening/closing procedures
• Ensure HIPAA compliance and manage fax/mail/packages

Requirements

• Ability to type 45 words per minute
• Proficiency with Microsoft Excel, Outlook, and Microsoft TEAMS
• Experience with office software, email tools, and databases
• Strong multitasking and time management skills
• Excellent communication and people skills
• Ability to organize and prioritize tasks effectively

Benefits

• 75% employee discount on services for employees and immediate family
• Opportunities for growth and increased compensation through bonus programs

About the Company

Empower Physical Therapy is a team of highly skilled, passionate, and growth-oriented professionals dedicated to providing exceptional patient care.