Front Office Coordinator

Responsibilities

• Create a "wow experience" for patients and maintain a pleasant environment
• Schedule appointments and full Plans of Care (POC)
• Manage patient collections, including co-pays, co-insurance, and deductibles
• Answer phones and manage two-way texting for patient communication
• Monitor fax inbox and direct mail/packages
• Track metrics such as utilization and arrival rates
• Ensure HIPAA compliance and maintain professional clinic image
• Assist with new employee training and clinic opening/closing procedures

Requirements

• Ability to type 45 words per minute
• Proficiency with Microsoft Excel, Outlook, and Microsoft TEAMS
• Experience with office software including email tools and databases
• Strong multi-tasking and organizational skills
• Excellent communication and people skills
• Ability to handle patient objections and explain the value of physical therapy

About the Company

Empower Physical Therapy is a team of highly skilled, passionate, and growth-oriented professionals. We value our employees and foster a "Work Hard, Play Harder" culture with frequent team outings and opportunities for professional growth.