Front Office Coordinator

Responsibilities

• Supervise and train front office staff to ensure efficient welcoming and departing procedures
• Manage front office administration, including financial processes and employee administration
• Execute administrative tasks such as budget preparation and month-end procedures
• Maintain expenditure and income within budget and achieve occupancy and room rate targets
• Plan and control compliant staffing levels per shift
• Ensure adherence to brand standards, health and safety regulations, and disaster management protocols
• Manage human resource functions including training and performance monitoring

Requirements

• Grade 12 qualification
• National Diploma in Hospitality Management or equivalent
• Minimum 1 year of experience in a front office environment
• Proficiency in Microsoft Office Suite
• Knowledge of Property Management Systems (PMS)
• Ability to hold a position of authority (e.g., liquor license eligibility)
• Ability to work long hours and shifts as required by the hospitality industry

About the Company

City Lodge Hotels is a leading hotel group dedicated to making every guest a returning and referring guest through excellent service and professional hospitality management.