Front Office Assistant

Responsibilities

• Build and maintain productive schedules for doctors and hygienists
• Verify insurance coverage, fee schedules, and complete full insurance breakdowns for patients
• Complete pre-authorizations and referrals, gathering all necessary information for claim processing
• Coordinate financial agreements and consent forms regarding patient financial responsibility
• Assist patients with understanding treatment plans to increase case acceptance
• Maintain accurate patient records with strict adherence to HIPAA Privacy Practices
• Manage office operations including phone calls, mail, and patient billing inquiries

Requirements

• 1-2 years of dental office experience
• Knowledge of HIPAA compliance and privacy practices
• Ability to stand, lean, and bend for prolonged periods
• Ability to lift up to 15 pounds

Preferred Qualifications

• Prior experience using Open Dental software

Benefits

• 3 weeks PTO and 8 paid holidays
• Paid Parental Leave
• Medical, Vision, and Dental benefits
• 401k match
• Professional growth and career advancement opportunities

About the Company

Pony Express Dental provides world-class, high-tech dental care to Eagle Mountain and surrounding communities. Since 2017, we have operated as one of Utah’s most modern practices, offering a wide range of services from routine cleanings to advanced IV sedation in an environment that values comfort, efficiency, and innovation.