Front Office Apprentice

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures under supervision
• Handle guest queries, provide hotel information, and guide guests to facilities
• Support operational tasks including preparing registration cards, keys, and welcome amenities
• Assist in updating guest profiles and ensuring accurate data entry in the PMS (Opera)
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
• Answer telephone inquiries professionally and assist with daily shift handover procedures
• Participate in training regarding PMS operations, guest communication, and brand standards

Requirements

• Hotel Management student, recent graduate, or Diploma Holder
• Strong communication and interpersonal skills
• Basic computer knowledge
• Pleasant personality and a guest-focused attitude
• Willingness to learn, follow instructions, and maintain professionalism

Preferred Qualifications

• Prior internship experience in a front office environment is an advantage

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. We believe in providing opportunities for development and advancement, encouraging our team members to become "Heartists" who create memorable impacts for our customers and the planet through responsible hospitality.