Front Office Agent/Receptionist

Responsibilities

• Act as the first point of contact for guests in the lobby
• Manage smooth check-in and check-out processes
• Handle reservations, guest inquiries, phone calls, and payments
• Provide advice on local attractions, restaurants, and events
• Coordinate with other departments to ensure guest satisfaction and smooth front office operations

Requirements

• Experience in a similar position is an advantage but not required
• Fluency in German and English
• Strong attention to detail and creative problem-solving skills
• Hands-on mentality and proactive approach
• Commitment to exceptional guest service
• Reliability and ability to work in a demanding environment
• Proficiency with digital tools and new systems
• Clear and effective communication skills

Benefits

• Discounts in the employee restaurant
• Individual training via the Radisson Academy with access to 2000+ online courses
• Attractive employee discounts within the hotel and Radisson Hotel Group
• Opportunity for permanent employment
• Global career opportunities in over 1100 hotels

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive brands and over 1,400 hotels in operation and development in more than 95 countries.