Front Office Agent

Responsibilities

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness
• Handle guest complaints and resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

Requirements

• Previous experience as a Front Office Agent or in a similar role is a plus
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in hotel management software (Opera or Opera Cloud experience is a plus)
• Ability to multi-task and work efficiently in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Basic accounting and cash handling skills
• MBO/HBO level of education preferably in hotel management or related field
• Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits

• Competitive salary in line with CAO
• Uncapped incentive program based on up-selling and walk-in sales
• 8% gross holiday allowance
• 25 vacation days per calendar year
• Travel allowance of maximum €150 per month
• Accor employee benefit system with discounted rates worldwide
• Refer a friend system (€200 per referral)
• Access to Accor Academy for professional development
• Anniversary Voucher for 2 complementary days at any Swissôtel worldwide

About the Company

Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family, offers guests authentic Swiss hospitality infused with thoughtful design and local culture.