Front Office Agent

Responsibilities

• Manage lobby operations and act as the primary point of contact for guests
• Handle check-in, check-out, reservations, guest inquiries, and payments
• Provide expert advice on local attractions, restaurants, and events
• Ensure high-level guest experiences through empathy and professional service
• Coordinate with other departments to ensure smooth front office operations

Requirements

• Experience in a similar position is an advantage
• Fluency in German and English
• Strong problem-solving skills and attention to detail
• Hands-on mentality and commitment to exceptional service
• Proficiency with digital tools and new systems
• Reliable and effective communication skills

Benefits

• Team rates for employees, friends, and family at Radisson Hotels
• 30% discount on food and beverages at Radisson Hotels
• Free meals in the employee restaurant
• An additional day off for your birthday
• Referral program bonus of 550 EUR
• Free accommodation for the first month if relocating from another city
• Access to over 2,000 online training modules via Radisson Academy

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinct brands and over 1,400 hotels operating and under development in more than 95 countries.