Front Office Agent

Responsibilities

• Manage lobby operations and act as the primary point of contact for guests
• Handle check-in, check-out, reservations, guest inquiries, and telephone calls
• Process payments and manage guest billing
• Provide expert advice on local attractions, restaurants, and events
• Coordinate with other departments to ensure smooth front office operations and guest satisfaction

Requirements

• Experience in a similar position is an advantage
• Fluency in German and English
• Strong attention to detail and creative problem-solving skills
• Hands-on mentality and proactive approach
• Commitment to exceptional guest service
• Proficiency with digital tools and ability to learn new systems quickly
• Reliable and effective communication skills

Benefits

• Team rates for employees, friends, and family at all Radisson Hotels
• 30% discount on food and beverages at all Radisson Hotels
• Free meals in the employee restaurant
• An additional day off for your birthday
• Employee discount portal with regional special conditions
• Referral program bonus of 550 EUR
• Free accommodation in the hotel for the first month if relocating from another city
• Access to over 2,000 online training modules via the Radisson Academy
• Global career opportunities within 1,400+ hotels