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Posted 3 hours ago
Front Office Agent
Hotel Infante Sagres PortoFront Office Agent
Requirements
Communication skills, Problem-solving skills, Fluency in local language, Tech-savvy, Shift flexibility
Skills
customer serviceHospitality
About the role
Responsibilities
- Provide a warm welcome and manage guest bookings and up-selling opportunities
- Handle cash and credit transactions accurately
- Execute swift check-in and check-out procedures, including ID verification and room key distribution
- Anticipate guest needs by recording preferences and handling requests, questions, or concerns
- Act as a trusted contact for guests regarding billing issues or local information
- Adhere to safety procedures and report incidents as required
- Stay informed about daily events and activities to assist guests
- Support colleagues with ad-hoc duties as needed
Requirements
- Strong communication and interpersonal skills
- Effective problem-solving abilities
- Fluency in the local language
- Tech-savvy with proficiency in basic math and computer use
- Flexibility to work night, weekend, and holiday shifts
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Hotel Infante Sagres Porto · Porto
