Front Office Agent

Responsibilities

• Perform all check-ins and check-outs of hotel guests according to standard policy
• Attend daily briefings and follow up on pending items
• Ensure all department reports, dockets, and correspondence are completed accurately
• Manage daily takings to ensure they are correct, balanced, and banked
• Monitor daily arrival lists and VIP guest requirements
• Adhere to Leading Quality Assurance standards for Front Office
• Liaise with Housekeeping to ensure room readiness
• Recommend local activities and restaurants to guests
• Promote hotel amenities and services
• Assist with Food and Beverage reservations as required

Requirements

• Diploma or Degree from a reputable hotel school
• 1 to 2 years of experience in Front Office or a similar luxury hotel role
• Proficiency in MS Office and Opera
• Strong verbal and written communication skills
• Excellent customer service and organizational skills
• Strong mathematical skills
• Experience with hotel reservations software is advantageous

Benefits

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

About the Company

Mount Nelson - A Belmond Hotel provides exceptional luxury hospitality experiences, fostering a culture built on kindness, active listening, and genuine connections.