Front Office Agent

Responsibilities

• Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs
• Anticipate guest needs, handle cash transactions, and maintain Pullman service standards
• Monitor room status, manage guest complaints, and ensure high levels of guest satisfaction
• Maintain accurate guest profiles and strictly follow VIP protocols
• Adhere to local government requirements and Pullman guidelines for guest management

Requirements

• Previous experience in the hospitality industry is a strong advantage
• Proficiency with Opera or similar property management systems
• Fluency in English; additional languages are considered a great asset
• A guest-oriented, approachable, and genuinely service-minded attitude
• A sales-driven mindset and the ability to thrive in fast-paced environments

Benefits

• Opportunities for professional development and career advancement within the global Accor network
• A diverse and inclusive working environment that values your unique personality
• The chance to work with a world leader in responsible hospitality

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. At Pullman, we look for "Heartists"—individuals who embody commitment, adaptability, and creativity to create memorable impacts for our guests and our planet.