Front Office Agent

Responsibilities

• Greet, welcome, and farewell guests professionally
• Complete the registration process by verifying and inputting guest information
• Answer telephones and respond to guest inquiries accurately
• Maintain correct posting of all guest charges
• Close guest accounts at checkout and handle negotiations for dissatisfaction
• Coordinate with bell staff to ensure smooth arrivals and departures
• Perform cashier audits and adhere to cash activity agreements
• Handle guest requests and complaints in a professional manner
• Cover Royal Service shifts as needed

Requirements

• High School Diploma or equivalent
• Experience in customer service or guest service
• Proficiency in basic computer skills and cash handling
• Understanding of basic accounting principles
• Ability to handle high-pressure situations calmly
• Strong communication and interpersonal skills
• Mathematical skills at a high school level

About the Company

Accor is a worldwide leader in hospitality. Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style Inn located in the heart of Wine Country, dedicated to welcoming, connecting, and serving others.