Front of House Reception and Office Administrator

Responsibilities

• Serve as the first point of contact for pupils, parents, prospective families, visitors, and staff
• Provide high-level customer service that reflects the school's premium standards and values
• Deliver comprehensive front of house and administrative support to ensure smooth day-to-day school office operations
• Manage multiple priorities effectively while maintaining a professional, polished, and approachable manner
• Maintain calm professionalism and attention to detail in a busy, service-driven environment

Requirements

• Significant experience in a front of house, hospitality, reception, or administrative role
• Outstanding customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills and the ability to manage multiple tasks
• Proficiency in Microsoft Office, Teams, and Google Workspace
• A strong commitment to safeguarding and pupil wellbeing

Preferred Qualifications

• Experience working within an independent school or a premium customer-facing environment
• Familiarity with school systems such as iSAMS, CPOMS, or Medical Tracker
• Experience supporting school events and hospitality
• Current First Aid qualification or willingness to undergo training

Benefits

• Competitive salary and excellent facilities
• Free school lunches, tea, coffee, and snacks
• Fee remission for eligible children (subject to entry assessments and availability)
• Opportunities for professional development and collaboration within the Brighton College family of schools
• A supportive and collegiate working environment in a central London location

About the Company

Brighton College Prep Kensington is a thriving independent preparatory school in central London, educating children aged 2 to 13. As part of the Cognita global community and the prestigious Brighton College family of schools, we offer an ambitious and enriching education centered on academic excellence and outstanding pastoral care.