Front of House Lead

Responsibilities

• Lead and direct workflow for service lines including reprographics, mail services, and administrative support
• Manage direct reports, including timekeeping, absence tracking, and training on policies and procedures
• Intake client requests, prioritize tasks, and delegate duties to associates to ensure timely completion
• Handle client concerns and problem-solve resolutions in accordance with company procedures
• Oversee quality assurance processes to maintain high service standards and client satisfaction
• Monitor workflow and produce required reports on schedule
• Assist the team with complex projects, large volumes of requests, or high-priority activities
• Maintain equipment and supplies, including loading copiers with paper and toner as needed
• Support additional site needs such as conference room setup, reception coverage, and visitor check-in

Requirements

• High school diploma or equivalent
• Minimum of 3 years of experience in office services, preferably in a legal, banking, or large corporate environment
• Proven experience leading employees regarding process adherence and timekeeping
• Intermediate proficiency with Microsoft Office and general computer skills
• Ability to lift up to 50 lbs on a regular basis
• Strong professional verbal and written communication skills
• Ability to handle sensitive and confidential information with high attention to detail

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance
• Parental leave and adoption assistance
• Tuition assistance

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.