Front Line Advisor

Responsibilities

• Act as the first point of contact for general inquiries from students via in-person, phone, and email
• Provide proactive, high-quality service to assist students with wayfinding, degree requirements, and administrative policies
• Resolve registration, enrolment, and fee issues, escalating complex problems as required
• Screen and triage inquiries, making appropriate referrals to academic advising, financial advisors, or other campus resources
• Provide detailed information regarding program eligibility, course requirements, procedures, and deadlines
• Perform general administrative support, including maintaining digital platforms, updating websites, and composing student communications
• Assist in creating a welcoming and inclusive environment for a diverse student population

Requirements

• Bachelor's Degree or an acceptable combination of equivalent experience
• Minimum of two years of experience in a fast-paced, post-secondary customer service or front-line role
• Experience working with student information systems (e.g., ROSI)
• Strong oral and written communication skills
• Proven problem-solving, analytical, and critical thinking abilities
• Ability to handle multiple inquiries simultaneously and prioritize work under pressure
• Demonstrated ability to exercise tact, judgment, and diplomacy when handling confidential information

Preferred Qualifications

• Knowledge of University College, its student population, and its specific academic programs

About the Company

The University of Toronto is a global leader in education and research. University College is the founding college of the University, built on traditions of openness, inclusivity, and diversity. We are committed to creating a vibrant community where students, faculty, and staff can thrive through innovation and collaboration.