Front Desk Supervisor

Responsibilities

• Supervise front desk operations to ensure a seamless guest experience
• Train, mentor, and support front desk staff in service standards and procedures
• Assist with check-in, check-out, and reservation management
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and ensure compliance with hotel policies and brand standards
• Coordinate with housekeeping, maintenance, and other departments for guest needs
• Balance daily transactions, process payments, and manage billing issues
• Prepare shift reports and communicate key information to management
• Maintain a welcoming and professional lobby atmosphere
• Support emergency procedures and ensure guest safety protocols are followed

Requirements

• High School Diploma or equivalent
• Strong leadership and team supervision skills
• Excellent customer service and conflict resolution abilities
• Proficiency in hotel property management systems (PMS) and reservation software
• Strong verbal and written communication skills

Preferred Qualifications

• College degree in a related field
• 1 year of management experience
• 3 years of front desk experience

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off and Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes

About the Company

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, and set in the heart of elevated and unique locations.