Front Desk Supervisor

Responsibilities

• Coordinate and supervise the Front Desk department to ensure guest satisfaction and service excellence.
• Control daily guest revenue and reservation loads to ensure seamless arrivals.
• Manage guest complaints and resolve issues to achieve satisfactory outcomes.
• Oversee guest check-in and check-out processes, including account closures and satisfaction surveys.
• Act as a Concierge resource, providing information regarding the city, restaurants, museums, and local attractions.
• Coordinate daily tasks and special requirements with Housekeeping and Restaurant departments.
• Develop staff schedules to ensure adequate coverage for all shifts.
• Supervise team members to ensure compliance with company policies and quality standards.
• Audit billing and cash operations, investigating and correcting any discrepancies.
• Prepare personnel reports regarding attendance, absences, and vacations for management.

Requirements

• 3 years of experience in a similar supervisory role.
• Advanced English and Intermediate Portuguese proficiency.
• Proficiency in Microsoft Office.
• Strong knowledge of the Opera property management system.
• Excellent verbal and written communication skills.
• Proven leadership and group management abilities.
• Flexibility to work various shifts and schedules.

Benefits

• Growth opportunities through best-in-class training and career development.
• Leadership training and mentorship opportunities.
• Competitive salary and benefits.
• Team member programs focusing on wellness, nutrition, and financial health.

About the Company

Esplendor by Wyndham is part of the Wyndham Hotels & Resorts network, the world’s largest hotel franchising company. We are dedicated to making hotel travel possible for all, fostering an inclusive culture that values integrity, accountability, and excellence in hospitality.