Front Desk Supervisor

Responsibilities

• Supervise and coordinate daily front office activities and service standards
• Manage guest check-in and check-out processes
• Train, motivate, and support the reception team
• Handle reservations, special requests, and guest complaints
• Ensure communication between front office and other departments
• Manage financial transactions and cash handling
• Contribute to sales goals and customer satisfaction targets

Requirements

• At least 2 years of experience in a front desk supervisory role
• Experience in the hospitality sector preferred
• Strong leadership and staff motivation abilities
• Fluent in Italian and English
• Proficiency in hotel management systems (PMS)
• Proficiency in Microsoft Office Suite

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Salary based on CCNL plus increases for seniority and skill
• Welfare incentive based on quality goals
• Accommodation in a double room staff house including breakfast
• Bus ticket for the contract period
• Staff canteen access
• Belmond programme offering complimentary accommodation and discounted rates for trains, cruises, and safaris

About the Company

Splendido, A Belmond Hotel, is an emblem of Portofino’s allure and part of the LVMH Group. Belmond has been a pioneer of exceptional luxury travel since 1976, with a portfolio extending across 24 countries.