Front Desk Supervisor

Responsibilities

• Supervise front desk operations to ensure smooth and efficient guest service
• Lead, mentor, and support front desk staff
• Train new team members on hotel systems and procedures
• Manage room assignments, guest check-ins, check-outs, and special requests
• Handle guest inquiries, concerns, and complaints with professionalism
• Collaborate with other departments to ensure guest satisfaction
• Assist the Front Office Manager with scheduling and administrative tasks
• Maintain a welcoming and organized front desk area

Requirements

• Strong leadership and team management abilities
• Excellent communication and problem-solving skills
• Proficiency with front desk software
• Ability to multitask in a fast-paced environment
• Ability to stand for extended periods and perform frequent bending or lifting

Preferred Qualifications

• Previous hospitality or front desk experience
• Proven track record in team leadership

Benefits

• Paid Personal Leave (PPL)
• Teladoc Virtual Care access
• Dental and Vision Insurance
• End of Season Bonus
• Employee discounts on hotel stays, dining, and spa services
• Referral Bonus up to $1,000
• Employee Assistance Program (EAP)

About the Company

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. We are recognized as one of the Best Places to Work in Maine.