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Posted 8 hours ago
Front Desk Staff
Touchstone ClimbingFront Desk Staff
Perks & benefits
Health InsuranceMedical InsuranceFamily Medical Insurance
Requirements
Flexible availability (evenings/weekends), Climbing knowledge, Computer proficiency, Multitasking skills
Skills
customer serviceRetail
About the role
Responsibilities
- Ensure visitors complete waivers, check in, and adhere to gym policies
- Greet visitors, answer calls, and respond to emails
- Process memberships and online transactions
- Manage calendar reservations
- Resolve customer service challenges and feedback professionally
- Sell merchandise and climbing gear in the retail shop
- Maintain gym safety standards and provide guidance when needed
- Maintain gym cleanliness
- Support team members and contribute to a positive environment
Requirements
- Flexible availability including evenings and weekends
- Passion for climbing and knowledge of climbing terminology/safety
- Ability to remain calm and friendly in fast-paced situations
- Self-directed and highly motivated
- Proficient with computers and point of sale systems
- Ability to multitask efficiently
- Customer service or office management experience is a plus
- CPR and First Aid certification is a plus
Benefits
- Health, Dental, and Vision insurance
- Medical FSA eligibility
- Mental Health Services via Modern Health and Calm
- 401(k) retirement plan with employer match
- Paid Time Off (vacation and sick leave)
- Free gym membership for employee and a +1
- Unlimited guest passes
- Pro deals and staff discounts on gear
- Flexible work schedule
About the Company
Touchstone Climbing owns and operates 17 climbing gyms across California, fostering a dynamic and inclusive community for climbers of all levels.
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Touchstone Climbing · Berkeley