Front Desk Staff

About the Company

Touchstone Climbing owns and operates 18 climbing gyms across California. We are more than gyms—we are a community.

Responsibilities

• Ensure all visitors complete necessary waivers, check in, and adhere to gym policies
• Greet visitors, answer calls, and respond to emails at the front desk
• Process memberships and online transactions
• Manage calendar reservations
• Handle customer feedback and resolve issues professionally
• Sell merchandise and climbing gear in the retail shop
• Ensure climbing and gym safety standards are met
• Maintain a clean gym environment
• Support team members and contribute to a positive environment

Requirements

• Flexible availability, including evenings and weekends
• Passion for climbing and knowledge of climbing terminology and safety
• Ability to remain friendly and calm in various situations
• Highly self-directed and motivated
• Proficient with computers and point of sale systems
• Ability to multitask in a fast-paced environment

Preferred Qualifications

• Customer service, service industry, or office management experience
• Current CPR and First Aid certification

Benefits

• Medical FSA
• Paid Time Off (vacation and sick leave)
• Free gym membership to all Touchstone facilities
• Flexible work schedule