Front Desk Services Coordinator

Responsibilities

• Oversee daily administration and delivery of front desk services within UBC residences
• Supervise, recruit, train, and schedule Front Desk Service Representatives (FDSRs)
• Manage human resources tasks including payroll processing, time card verification, and leave forms
• Coordinate security services, including the management of physical and electronic sub-master keys
• Implement departmental safety plans and respond to emergency or non-emergency situations
• Manage service operations such as mail delivery, student parking assignments, and residence turnover
• Provide high-quality, respectful service to a diverse community of students, faculty, and visitors

Requirements

• University degree or property/hospitality accreditation from a recognized post-secondary institution
• Proven experience in staff recruitment, training, and supervision
• Proficiency in payroll processing and administrative management
• Knowledge of emergency procedures and safety protocols
• Demonstrated commitment to equity, diversity, and inclusion

Preferred Qualifications

• Knowledge of first aid and non-medical emergency response
• Experience in a university setting or property management of large rental complexes
• Ability to prioritize tasks and work effectively under pressure
• Strong verbal and written communication skills with the ability to exercise tact and discretion

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. We are committed to fostering an inclusive and diverse community that supports inspired students, faculty, and staff on their journey of discovery.