Front Desk Representative

Responsibilities

• Provide attentive, courteous, and efficient service to guests throughout their stay
• Manage guest check-ins and check-outs accurately and efficiently
• Maximize room revenue through the sale of upgrades and guest amenities
• Assign guest accommodations in accordance with established procedures
• Handle cash, credit, and check-cashing transactions following strict company policies
• Maintain up-to-date knowledge of hotel occupancy, special events, and in-house groups
• Balance multiple priorities simultaneously in a high-pressure environment
• Ensure all property and department standards are implemented and applied

Requirements

• 21 years of age or older
• High school degree or equivalent
• Ability to obtain and maintain a license issued by the Massachusetts Gaming Commission
• Conversational English skills
• Proficiency with Microsoft Office
• Strong organizational, interpersonal, and attention-to-detail skills
• Ability to perform physical tasks including standing, walking, and lifting up to 50 pounds

Preferred Qualifications

• Previous experience in hospitality or a related field
• Working knowledge of the Opera property management system

About the Company

Encore Boston Harbor is a premier destination featuring 210,000 square feet of gaming space, 671 luxury hotel rooms, a spa, fitness center, and numerous dining and lounge venues. Located on the Mystic River in Everett, Massachusetts, it is one of the largest and most sophisticated private developments in the Commonwealth.