Front Desk Receptionist

About the Company

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. We offer a vibrant workplace where culture and collaboration thrive, dedicated to fostering an inclusive environment that values diverse perspectives.

Responsibilities

• Greet patients professionally in person and over the phone
• Answer questions and address issues promptly or direct them to the appropriate party
• Enhance provider schedules and patient satisfaction through efficient appointment setting
• Enter patient demographics, insurance, and ID information into the EMR system
• Verify patient eligibility for services and maintain updated patient records
• Collect co-payments, co-insurance, and deductibles
• Post payments accurately and issue receipts to patients
• Complete the check-out process and reconcile daily receipts, superbills, and collected money
• Manage office inventory and equipment by forecasting needs and placing orders
• Inform clinical staff of patient arrivals

Requirements

• High school diploma or equivalent
• Bilingual in Spanish (required)
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding, and EMRs
• Strong organizational, administrative, and planning skills
• Meticulous attention to detail and ability to multitask
• Excellent documentation, communication, and IT skills
• Ability to work under pressure and handle sensitive information with discretion

Preferred Qualifications

• 1+ years of clinic or hospital experience