Front Desk Receptionist

Responsibilities

• Greet and welcome customers in a friendly manner to ensure high-quality service
• Manage customer flow through the store and maintain a tidy reception area
• Answer, screen, and forward incoming phone calls following company protocol
• Schedule and confirm appointments, follow-up visits, and classes
• Process managed care plans and obtain necessary insurance documentation
• File patient records daily and prepare files for upcoming appointments
• Check order statuses and notify customers regarding arrivals or delays
• Handle daily mail, deliveries, and maintain office supply inventory

Requirements

• High School Diploma or equivalent
• Strong customer service skills
• Strong organizational skills

Preferred Qualifications

• Previous experience as a Receptionist or Front Office Representative
• 0-2 years of related experience or training
• Experience handling multiple phone lines

Benefits

• 401k retirement savings with company match and stock purchase plan
• Paid sick time and parental leave
• Employee eyewear discount
• College scholarship program
• Access to training programs and educational courses

About the Company

America's Best is part of National Vision, one of the largest optical retailers in the United States. We combine eyewear and eye care into one excellent experience at a single low price. At National Vision, we believe everyone deserves to see their best to live their best.