Front Desk/Optical Technician

Responsibilities

• Deliver a world-class Total Patient Experience by building relationships and providing medical support
• Assist patients in selecting frames based on style, color, and facial measurements
• Educate patients on specific lenses, coatings, and frames to meet their unique needs
• Perform technical tasks including operating auto-lensometers and manual lensometers
• Accurately collect optical measurements such as pupillary distance and segment heights
• Dispense glasses and contact lens orders, including frame repairs and adjustments
• Maximize retail sales by identifying and connecting patient needs to available goods and services

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous medical office experience
• Previous ophthalmic or optical experience
• ABO and NCLE certifications

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, contact lens fittings, and a wide selection of eyewear. We are dedicated to delivering exceptional patient care and helping our community see clearly through professional medical support and retail excellence.