Front Desk Manager

Responsibilities

• Manage front desk operations, including welcoming visitors and handling phone and email inquiries.
• Provide basic immigration and study abroad information to international students and scholars.
• Serve as a Designated School Official (DSO) to issue or sign visa documents.
• Process immigration document requests, conduct database checks, and distribute cases to appropriate staff.
• Manage incoming and outbound mail, specifically handling sensitive immigration documents from Homeland Security.
• Provide general administrative support to OIE staff, including assisting with immigration reporting and office equipment maintenance.
• Maintain the orderliness of the reception area and manage appointment scheduling.

Requirements

• High School diploma or GED.
• 5-8 years of administrative support experience.
• Proficiency with Microsoft Office products and various computer applications.
• US citizenship or permanent residence.
• Ability to pass a successful background check.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience working in a Higher Education setting.
• Experience working with databases.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance.
• Generous retirement savings program with employer contributions.
• Tuition benefits.
• Ample paid time off and observed holidays.
• Life, accidental death, and disability insurance.
• Additional perks including a free Pittsburgh Regional Transit bus pass and fitness center access.

About the Company

Carnegie Mellon University is a world-renowned educational institution and a hub for talented innovators. The Office of International Education (OIE) specifically supports, promotes, and celebrates individuals in an intercultural environment, acting as a vital liaison for international students, researchers, and professors.