Front Desk Manager

Responsibilities

• Control front desk tidiness and availability of necessary stationery and materials
• Ensure timely and accurate customer service
• Schedule shifts and supervise front-office personnel including receptionists, security guards, and call center agents
• Train and support office staff
• Handle complaints and specific customer requests
• Monitor stock, order office supplies, and troubleshoot emergencies
• Manage mail distribution and office budget
• Manage records of office expenses and costs
• Oversee compliance with company policies and security requirements

Requirements

• 3+ years of experience as a Hilton Front Desk Manager or Reception Manager
• Profound experience in customer service, office management, and basic bookkeeping
• Experience with office machines such as fax machines and printers
• Proficiency in MS Office, particularly Excel and Word
• Proficiency in English (oral and written)
• Strong communication, interpersonal, organizational, and problem-solving skills
• High School diploma; additional certification is a bonus

About the Company

Blue Sky Hospitality Solutions provides management and hospitality services, seeking experienced professionals to lead front-of-house operations.