Front Desk Lead

Responsibilities

• Supervise, train, coach, and motivate Front Desk associates
• Create and manage Front Desk schedules
• Process guest check-ins, check-outs, and room assignments
• Handle guest requests, concerns, and complaints professionally
• Coordinate with Housekeeping and Maintenance teams
• Process payments and reconcile cash drawers
• Generate and review daily operational reports
• Monitor staff performance and participate in evaluations

Requirements

• Minimum of two years of hospitality experience
• Minimum of two years of Front Desk experience, preferably with Marriott
• At least one year of supervisory or leadership experience
• Experience with hotel property management systems (Agilysys Stay PMS or Marriott systems)
• Proficiency in Microsoft Office Suite
• High school diploma or equivalent
• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds occasionally
• Availability to work flexible schedules including nights, weekends, and holidays

About the Company

SpringHill Suites by Marriott Rosenberg is committed to providing exceptional hospitality while creating a positive and supportive work environment for its associates.